Shipping policy

Effective date: August 12, 2026

This Shipping Policy applies to purchases from the Liberty 250 online store operated by Zhixian Trade Co., Limited.

Shipping destinations

We currently ship to eligible addresses within the United States. Available delivery options are confirmed during checkout. We do not currently offer international shipping through this online store.

Free standard shipping

Standard shipping is free for all eligible U.S. orders. If an optional expedited service is offered, its price will be displayed at checkout before payment.

Order processing

Orders are prepared for shipment on business days, excluding weekends and U.S. carrier holidays. Orders placed after a daily cutoff, on weekends, or on holidays begin processing on the next business day. Processing may take longer during major promotions, unusually high order volume, address verification, payment review, or events outside our reasonable control.

Estimated transit time

Standard transit is estimated at 2–3 business days after the carrier accepts the package. This is an estimate, not a guaranteed delivery date. Processing time occurs before carrier transit and is not included in the 2–3 business-day estimate.

Tracking

When tracking is available, we will send it to the email address provided with the order. Tracking may take up to 24 hours after shipment to begin showing movement.

Address accuracy

Please enter a complete and accurate delivery address. Contact support@liberty-250.store immediately if an address needs correction. We will try to help, but changes are not guaranteed after fulfillment begins. The customer may be responsible for reasonable reshipping costs when a package is returned because of an incorrect or incomplete address supplied at checkout.

Delays and delivery issues

Weather, carrier congestion, transportation disruptions, and other circumstances outside our control can delay delivery. If tracking is stalled, shows delivery when the package has not been received, or the package appears lost, check the delivery area and household members, then contact the carrier and our support team. We will review the available tracking information and assist with the carrier investigation.

Damaged or incorrect orders

Inspect the shipment after delivery. If the item or gift box is materially damaged, defective, or different from the item ordered, email us promptly with the order number and clear photographs of the item, packaging, and shipping label. Remedies are handled under our Return and Refund Policy.

U.S. fulfillment location

Orders are fulfilled from our U.S. warehouse at 608 Supreme Drive, Bensenville, IL 60106. This is a fulfillment facility, not a retail location or an authorized return address. Do not send returns there unless our support team provides written instructions.