Shipping policy

Effective date: September 28, 2026

This Shipping Policy applies to purchases made through the SOLASUP online store, operated by Zhixian Trade Co., Limited.

Shipping destinations

We ship to the countries and regions available for selection at checkout. If your destination cannot be selected during checkout, we are unable to ship there at this time.

Shipping charges

Standard shipping is free for eligible orders unless a different charge is clearly displayed at checkout. Any available expedited shipping option and its price will be shown before payment.

Order processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Processing may take longer during promotions, unusually high order volume, address verification, payment review, or circumstances outside our reasonable control.

Estimated delivery times

United States, United Kingdom, and Europe: 7–12 business days
Canada and Australia: 8–14 business days
Other eligible destinations: 10–20 business days

Delivery estimates begin after processing and are not guaranteed. Customs clearance, carrier disruptions, severe weather, remote-area delivery, and local holidays may cause delays.

Tracking

When tracking is available, it will be sent to the email address provided with the order. Tracking information may take up to 48 hours after shipment to display movement.

Customs and import charges

International orders may be subject to customs duties, import taxes, or local handling fees. Unless checkout clearly states otherwise, these charges are the customer's responsibility and are not included in the product price.

Address and telephone accuracy

Please provide a complete and accurate shipping address and telephone number. Contact support@solasup.com promptly if a correction is needed. Changes are not guaranteed after fulfillment begins. Reasonable reshipping costs may apply when a package is returned because of an incorrect or incomplete address supplied at checkout.

Delays, loss, and delivery issues

If tracking is stalled, shows delivery when the package has not been received, or the package appears lost, first check the delivery area and household members and contact the carrier. You may then email our support team with your order number. We will review the available tracking information and assist with the carrier investigation.

Damaged or incorrect orders

Inspect your order promptly after delivery. If a product is damaged, defective, or different from what you ordered, email support@solasup.com with your order number and clear photographs or video of the product, accessories, packaging, and shipping label. Available remedies are handled under our Return and Refund Policy.

Contact

Email: support@solasup.com

Store operator

Zhixian Trade Co., Limited
RM11, 13/F, BLK C, WONG KING IND. BLD.
192-198 CHOI HUNG RD, SAN PO KONG
HONG KONG