Privacy policy
Last updated: September 28, 2026
This Privacy Policy describes how SOLASUP, operated by Zhixian Trade Co., Limited ("SOLASUP," "we," "us," or "our"), collects, uses, and discloses personal information when you visit solasup.com, purchase our products, contact us, or otherwise use our services (collectively, the "Services"). Our store is hosted by Shopify.
Personal information we collect
Depending on how you interact with the Services, we may collect:
Contact and delivery information, including your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, including products viewed or purchased, order history, returns, refunds, payment status, and shipping details.
Payment information. Payments are processed by Shopify and other payment providers. We do not directly store complete payment card numbers.
Account information, if you create or use a customer account.
Communications, including information you provide when contacting customer support, submitting a review, or communicating with us.
Device and usage information, including IP address, browser type, device identifiers, pages viewed, referring URLs, and interactions with the Services.
Marketing preferences, including whether you have agreed to receive promotional communications.
How we collect personal information
We collect personal information directly from you, automatically through cookies and similar technologies, and from service providers or business partners that help operate the Services, process payments, prevent fraud, fulfill orders, deliver packages, provide analytics, or support advertising.
How we use personal information
We may use personal information to:
Provide and operate the Services;
Process payments and fulfill, ship, and track orders;
Handle returns, refunds, warranty requests, and customer support;
Maintain and improve our website, products, and customer experience;
Detect and prevent fraud, abuse, security incidents, and unlawful activity;
Send service messages concerning orders or accounts;
Send promotional communications where permitted by law and in accordance with your preferences;
Measure advertising performance and display relevant advertising; and
Comply with legal obligations, enforce our terms and policies, and protect our rights and the rights of others.
Cookies, analytics, and advertising
We and our service providers may use cookies, pixels, and similar technologies to keep the store functioning, remember preferences, understand website use, measure advertising performance, and provide relevant advertising. Depending on where you live, you may have the right to reject non-essential cookies or opt out of certain sharing or targeted advertising. Available privacy choices can be accessed through our cookie banner or at https://solasup.com/pages/data-sharing-opt-out.
You may also adjust browser settings to block or delete cookies, although some features of the Services may not function correctly as a result.
How we disclose personal information
We may disclose personal information to:
Shopify, which hosts and supports our online store;
Payment processors and fraud-prevention providers;
Warehousing, fulfillment, logistics, and delivery providers;
Customer support, email, review, analytics, advertising, and technology service providers;
Professional advisers and authorities where required to comply with law, legal process, or protect legal rights;
A buyer, successor, or other relevant party in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business; and
Other parties when you request, direct, or consent to the disclosure.
We do not require customers to provide medical records or sensitive health information to purchase our products. Please do not send medical records or other unnecessary sensitive information through customer support.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to provide and improve its services. Information may be processed by Shopify and its service providers in countries other than your own. For more information, review the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers and the Shopify Privacy Portal at https://privacy.shopify.com/.
International transfers
We and our service providers may process personal information outside the country where you live. Where required, we rely on recognized safeguards for international transfers, such as adequacy decisions or approved contractual protections.
Data retention and security
We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations. Retention periods vary according to the type of information and applicable requirements.
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your privacy rights and choices
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; object to or restrict certain processing; withdraw consent; or opt out of certain sales, sharing, or targeted advertising. These rights may be subject to legal limitations and identity verification.
To exercise a privacy right, email support@solasup.com. You may also use the privacy options available on our website. We will not discriminate against you for exercising an applicable privacy right.
You may unsubscribe from promotional emails using the unsubscribe link in the message. Even after opting out of marketing, you may continue to receive non-promotional communications about orders, accounts, or customer service.
Children's privacy
The Services are not intended for children, and we do not knowingly collect personal information from children under the age at which they may legally provide consent in their jurisdiction. A parent or guardian who believes a child has provided personal information may contact us to request deletion.
Third-party websites
The Services may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their privacy or security practices.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal obligations, or business operations. We will publish the revised version on this page and update the "Last updated" date.
Contact
For questions, complaints, or privacy requests, contact:
Email: support@solasup.com
Zhixian Trade Co., Limited
RM11, 13/F, BLK C, WONG KING IND. BLD.
192-198 CHOI HUNG RD, SAN PO KONG
HONG KONG
For purposes of applicable data protection laws, Zhixian Trade Co., Limited is the controller of personal information processed under this Privacy Policy.