We're Here to Help

At Solasup™, we are dedicated to your skin’s journey. Whether you have a question about the technology, need help with your order, or just want to share your glow-up results, our support team is ready to assist you.

QUICK ANSWERS

📦 Where is my order?
You can track your order status in real-time. Please check the shipping confirmation email sent to you (check your spam folder if you missed it).

• Processing Time: 1-3 Business Days.

• Shipping Time: 7-12 Business Days.

• Note: It can take 24-48 hours for tracking numbers to update in the carrier's system.

💡 Is the device safe?
Yes. The Solasup™ mask is FDA-cleared technology and uses non-thermal LED lights. It is 100% safe for eyes (with protection) and skin.

GET IN TOUCH

📧 Email Support (Fastest)
For all inquiries, please email us at:
support@solasup.com
We aim to respond to all emails within 24 hours (Mon-Fri).

📝 Business Inquiries
For wholesale, press, or influencer collaborations:
partnerships@solasup.com

BUSINESS ADDRESS

Solasup Headquarters
Room 302, Unit 1, Building 26 Xiajiangyi Residential Complex Niansanli Subdistrict Yiwu City Jinhua City Zhejiang Province CN

Contact number: +8619156991788

(Note: For returns, please contact our support team first to receive the correct return warehouse address. Do not send returns to the business address above.)