Refund policy

Effective date: August 12, 2026

This Return and Refund Policy applies to purchases from the Liberty 250 online store operated by Zhixian Trade Co., Limited.

30-day return period

You may request a return within 30 calendar days after your order is delivered. To qualify, the item must be unused, in the same condition in which it was received, and returned with its original protective capsule, gift box, accessories, and packaging.

How to request a return

Before sending anything back, email support@liberty-250.store with:

Your order number;
The name and email used for the order;
The reason for the return; and
Photos if the item is damaged, defective, or incorrect.

If the return is approved, we will provide the return address and instructions. Returns sent without prior authorization may not be accepted. Do not mail returns to our Hong Kong registered office or to the fulfillment warehouse unless our support team specifically instructs you to do so.

Return shipping costs

For a change-of-mind return, the customer is responsible for return shipping and should use a trackable service. If the item arrived damaged, defective, or different from the item ordered, Liberty 250 will provide an appropriate remedy and cover reasonable return shipping when a return is required.

Damaged, defective, or incorrect items

Inspect your order after delivery. Contact us as soon as reasonably possible if the product or gift box is materially damaged, the item is defective, or the wrong product was delivered. Include clear photographs of the item, packaging, and shipping label so we can investigate.

Non-returnable items

We cannot accept returns of items that are used, altered, engraved or otherwise personalized; missing original components or packaging; damaged after delivery through misuse or improper handling; or returned after the 30-day period, except where applicable law requires otherwise. Gift cards, if offered, are non-returnable.

Exchanges

We do not guarantee direct exchanges. The fastest option is normally to return the eligible item and place a new order after the return is approved.

Refunds

After receiving and inspecting the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Original expedited shipping charges, if any, are not refundable unless the order was damaged, defective, or incorrect.

Financial institutions and payment providers may require additional processing time after we issue a refund. If more than 10 business days have passed since approval, contact your bank or payment provider and then email us.

Order cancellations and address changes

Contact us immediately if you need to cancel an order or correct an address. We will try to help, but cancellation or modification is not guaranteed after fulfillment begins. If an order has shipped, the standard return process applies.

Chargebacks

Please contact us before opening a payment dispute so we can attempt to resolve the issue. This does not limit any rights available through your payment provider or applicable law.